Privacy Policy

This Privacy Policy explains how {$COMPANY_NAME} (“we”, “us”, “our”), the operator of Blue Star Mall (blueplanet.com.cn), collects, uses and protects your personal information.

1. Data Controller

{$COMPANY_NAME}
{$COMPANY_ADDR}
Email: {$COMPANY_EMAIL}

2. Information We Collect

• Account information (name, email address, shipping/billing address)
• Order information (products purchased, payment status, delivery details)
• Technical data (IP address, browser type, device information, cookies)
• Communication history with our customer service

3. How We Use Your Information

• To process and deliver your orders
• To provide customer support
• To improve our website and shopping experience
• To send order updates and, with your consent, promotional offers
• To comply with legal obligations and prevent fraud

4. Payments

Payments are processed through secure third-party payment providers (including Payoneer Checkout, Airwallex and others). We do not store your full card details on our servers.

5. Cookies

We use cookies to remember your preferences, keep items in your cart and analyse site traffic. You can disable cookies in your browser settings, though some parts of the site may not work correctly.

6. Data Sharing

We only share personal data with service providers necessary for order fulfilment (shipping carriers, payment processors) and where required by law. We never sell your personal data.

7. Data Retention

We keep order records for as long as required for accounting and legal purposes. You may request deletion of your account data at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal data. To exercise any of these rights, contact us at {$COMPANY_EMAIL}.

9. Contact

For privacy questions: {$COMPANY_EMAIL} · {$COMPANY_NAME}, {$COMPANY_ADDR}